Customer service representatives are employed by many different types of companies throughout the world to serve as a direct point of contact for customers. They are responsible for ensuring that their company’s customers receive an adequate level of service or help with their questions and concerns.
A good Customer Care Rep is responsible for appropriately logging and resolving customer requests via a multi-channel contact center within defined Service Level Agreements (SLAs), policies, and procedures. The position must manages complex issues with minimal supervision. He or she must contribute to process improvement, training, and customer advocacy initiatives.
Gaining the ability to speak to Spanish customers or businesses will open doors for the career of all who have this knowledge. In BASI we offer the possibility of serving Spanish-speaking customers with our staff via e-mail, voice over IP, IM, live chat or other means of communication. We guarantee highest quality backed by our extensive experience in serving clients in Argentina via teleworking. Ask us about our monthly rates